IP adapter for V-AT800 headsets
This IP adapter for headsets is PoE compatible, it features a LCD display and it ca be connected to a power supply (12v 500mA) where PoE is not available. Ideal for call centre operators where the agent cannot hold a handset.
NB: the ONLY firmware version supported is 22.214.171.12499. Please do not update the FW to a different version or the device will not operate correctly.
Configuration of the adapter
SIP ACCOUNT SETTINGS
Enter the IP address of the device in a web browser to access the web interface: http://<IPaddress>.
Go to Account
|User ID||Username (it must be the same as the extension number)|
|SIP Server||Company’s domain (as set in VOIspeed PBX)|
|Use Outbound Proxy||YES|
|Outbound Proxy Server||PBX’s address|
|Outbound Proxy port||5060|
|Register Expire||Register expiry time (not less than 60 sec)|
|Use Prefer Codec Only||No|
|DTMF Tx Method||RFC2833|
NOTE: when the SIP registration fails the login icon (here on the right) will be red., otherwise gray.
|Go to Phone Settings --> Preference Setup the NTP Server (e.g. europe.pool.ntp.org) and the time zone (Time Zone) for the relevant geographical zone (GMT for UK)|
SPEED DIALS SETTINGS
The adapter benefits from 4 speed-dials. To program these buttons go to Menu Phone Settings - Programmable Keys. Each button can be programmed as follows:
- Hold: to place the active call on hold
- Xfer: to start a call-transfer
- Conf: (not supported)
- DND: to set the user in Do Not Disturb mode: the headsets will not receive phone calls. Please note that this change of status will not be displayed by the VOIspeed GUI. Hence it is suggested to use the GUI in alternative.
- CFWD: to divert calls to another number. Please note that this change of status will not be displayed by the VOIspeed GUI. Hence it is suggested to use the GUI in alternative.
- Speed Dial: Enter a number (extension or external). By pressing this button the system will dial a call to the number entered.
- Redial: it will dial the last number again
- Voicemail: (not supported)
- DTMF: it sets the DTMF mode. In this modality the system will send DTMF tones when a key is press on the keypad.
- Flash Hook: (not supported).
Each of the number from 2 to 9 can be programmed as a speed-dial. By linking a phone number (extension or external) to any of these keys, the system dials the number given when the selected key and then DIAL are pressed in sequence. This functionality can only be used with the keypad when the GUI is not being used. The numbers can be entered going to Phone Settings --> Features: