Monitoring E-mail

Email Monitoring allows you to check the correct delivery of the mail system (Whether the voicemail to email has been delivered successfully or not). Voicemail to email operation is performed by the web configurator automatically and asynchronously with the PBX.

To monitor the email go to Monitoring --> Synchronisation.

Email Monitoring

See the parameters below:

RecipientShows the recipient email address.
SubjectShows the subject of an email sent: Standard subject message (New message from: phone number ") is used for the voicemail to email service.
AttachShows the icons which reflect the type of an attachment file. Following attachment icons are:
  • Attachment Mail Indicates that there is a voice message in the email attachment.
  • Download Message Indicates that you can download the attached voice message. You can download it by clicking on this download icon. 
  • Error MailIndicates that an error occurred while trying to send an email a voice attachment.  You can see the error message by positioning the cursor over the error icon with the mouse.
Status Shows the status of sent email, differentiated by colour:
  • Green: Indicates email has been sent successfully.
  • Yellow /
    :Indicates emails waiting to be sent.
  • Red: Indicates an error occurred and the email was not sent.
    You can try sending the message by clicking on the yellow/orange or red icon.In the event of failing to send an email, you can look at the diagnostic section to debug the problem. You can also see the full format of sent email of the email sent by going Toolbox --> Files.
Last Send timeShows the date and time of the attempt to send an email.
Attempts Shows the number of attempts made to send an email. 
Actions You can see the details (e.g. content, sender, recipient and attachment) of email sent by clicking on the action icon.