To monitor calls, go to Monitoring --> Calls monitor node.
The Calls Monitor tab allows you to monitor the status of active calls. You can see the company name; date/start time of the call; calling; called; connected; media and state of the call.
See below for the possible stats for a user in the Calls Monitor:
|Shows the date and start time of the call.
|Shows the calling party number.
|Shows the called party number.
|Shows the name of the calling party gateway.
|Shows the connected media of calling party (e.g. phone, headset).
|Indicates whether the call is being recorded or not.You can enable the recording function from the routing rule.
|Orange LED indicates that the phone is ringing.
Red LED indicates that the call is active.
Grey Led indicates that the call is either begining or ending.
|By clicking on the diagnostic icon you can go directly to the diagnostic section on the gateway page.
You can close the call by clicking on close icon .
You can search for details of the call by clicking on search icon .