To monitor calls, go to Monitoring --> Calls monitor node.
The Calls Monitor tab allows you to monitor the status of active calls. You can see the company name; date/start time of the call; calling; called; connected; media and state of the call.
See below for the possible stats for a user in the Calls Monitor:
|Date/Start time||Shows the date and start time of the call.|
|Calling||Shows the calling party number.|
|Called||Shows the called party number.|
|Connected||Shows the name of the calling party gateway.|
|Media||Shows the connected media of calling party (e.g. phone, headset).|
|Rec.||Indicates whether the call is being recorded or not.You can enable the recording function from the routing rule.|
|State||Orange LED indicates that the phone is ringing.|
Red LED indicates that the call is active.
Grey Led indicates that the call is either begining or ending.
|Actions||By clicking on the diagnostic icon you can go directly to the diagnostic section on the gateway page.|
You can close the call by clicking on close icon .
You can search for details of the call by clicking on search icon .